Customer orientation of frontline employees and organizational commitment
نویسندگان
چکیده
منابع مشابه
Customer orientation of service employees Its impact on customer satisfaction, commitment, and retention
With the performance of service personnel often constituting a major element of a service per se, the customer orientation of service personnel is often regarded as a main determinant of service firms’ success. Drawing on a deductively derived four-dimensional conceptualization of the customer orientation of service personnel, consisting of employees’ technical skills, social skills, motivation...
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ژورنال
عنوان ژورنال: The Service Industries Journal
سال: 2014
ISSN: 0264-2069,1743-9507
DOI: 10.1080/02642069.2014.886197